Kendrek is committed to helping provide guidance and direction to help you succeed. The below policies are meant to make the business relationship fair and equitable so all parties are respected and valued. The 3% processing fee noted below is to cover the cost of credit card processing that is not refundable after a transaction has occurred.

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Refund Policy

 

A full refund is available to you less a 3% processing fee after the first session should you decide you do not want to continue with the remaining sessions. To receive this refund, you must contact Kendrek in writing within 24 hours after the first session. Failure to do so will forfeit your opportunity for a refund. You will still however be able to cancel and receive a refund less a 3% processing fee for any future services not yet utilized. One-time Analysis that are completed for you are non refundable as these are finalized products tailored to your specific needs. If you choose to cancel your order after the initial assumptions appointment before work has begun on your project (within 2 hours) the full amount will be refunded less a 3% processing fee. 

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Scheduling Changes / Cancellation

 

Kendrek asks that there be at least 8 hours notice given for requests to reschedule. This is to be respectful of everyone's time and help ensure continued service for everyone involved. If this is the first occurrence Kendrek will do his best to attempt to reschedule you to an alternate day, after that the assumption will be that you would not like to continue service. You will receive a full refund less a 3% processing fee for the missed appointment and future appointments will be cancelled with a full refund less a 3% processing fee.

 

If you are subscribed to a monthly plan, a missed appointment will not affect your status. You will skip the session and continue with the remaining sessions per your plan. If for any reason Kendrek needs to reschedule you he will provide 24 hours notice, if less than 24 hour notice is given, and you do not wish to reschedule, Kendrek will refund you the prorated amount for that specific appointment less a 3% processing fee. 

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Cancellation Of Subscription

 

Certain of Kendrek Douglas’s products and services are offered on an ongoing basis with a monthly or yearly subscription. Users may cancel subscriptions at any time by contacting us through our contact section.
Your subscription shall continue until the end of the existing subscription period and shall terminate at the completion of that period, provided that you have contacted Kendrek Douglas to request cancellation at least 2 business days before your next monthly payment comes due. You shall not be charged after a cancellation.

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All Terms and Conditions can be found here.

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